Protecting the reputation of your campground is an overlooked component of daily marketing and business functions. How often do you check Yelp, Google Reviews, and the reviews on your own website to see what customers say about you? Your RV park ratings matter; even if it is not always positive, this is the perfect chance to interact with your customers. By the end of this article, you will even gain an understanding of how you can deal with those pesky 1-star reviews and change them into glimmering 5-star reviews on how well you handled the situation.
Positive RV Park Ratings
If it’s positive, acknowledge them and thank them for visiting, and maybe even reach out to them and offer them a coupon so that they are more likely to come back. Use these reviews to prove your campgrounds features and post them on your website, so people know how amazing your campground is. Use these reviews to entice customers to come in and try out your campground.
In Summary:
- Reach Out to Them And Offer a Coupon
- Use Them as Testimonials
- Offer Discounts on Their Next Stay
- Make Them Repeat Customers
Negative RV Park Ratings
More importantly, if it is negative, reach out and see where it all went wrong. Promise these customers that the matter is being looked into and will not happen again. Be proactive and offer them a deal or a massive discount if they come back. This will let you show that you care and have made it right. This oftentimes will make them your lifelong customers as they feel as if you care about them. And it will also help when they change that one-star review to a raving five-star review about how you made the situation so better for them.
Besides checking the daily reviews, people might be leaving on your campsite, how are you taking care of your website’s authority and reputation on the internet. Your RV Park ratings must be carefully attended to. And there are more aspects than just checking your reviews. Are you constantly maintaining your website and ensuring that it is working. Or have you let that slip, and you have broken images and links throughout your site. Even if this isn’t the case and your website is perfect and working beautifully, it is important to have powerful RV directories linking to your website. This not only increases your website’s authority but vastly increases your overall visibility on the internet.
In Summary:
- Offer A MASSIVE Discount
- Assure Them Their Next Stay Will Be Better
- Show That You Care
- Always Check Online Ratings
- Fix Issues That Come Up Again and Again
- Always Be Proactive
What We Can Do For You
At rvResortScout, we specialize in directory listings. We help showcase your features and what makes your campground special; this, in turn, helps your RV Park Ratings by giving you authority and credibility. Increasing your overall RV park ranking, which allows you to rank in Google’s Search Results. Helping to ensure that your website’s reputation stays intact. As an additional service, we also ensure that you have an up-to-date web page that attracts and converts visitors into bookings. Now is the time to reach out and book a meeting to see exactly how our services can benefit you. Our marketing experts will draw up a plan to get more visitors to your campground today.
